অভিজ্ঞতা ছারাই ব্রাক ব্যাংকের নতুন নিয়োগ বিজ্ঞপ্তি ২০২৪

Relationship Officer/ Senior Relationship Officer

Education

Graduation/Post Graduation from a reputed institution with a satisfactory academic track record

Additional Requirements

Minimum one year of working experience in sales, preferably in banking/financial institutions
Good interpersonal & communication skills
Strong command over Microsoft Office Package
Aware of customer centricity, self-propelled, and capability to meet deadlines

Responsibilities & Context

BRAC Bank offers a wide array of financial products like savings account, salary account etc. to its customers. The role holder will be the first level of customer interaction who will be responsible for creating new client relationships as well as helping deepen relationships with the existing clients. Relationship Officer/ Senior Relationship Officer, Retail Sales are required to operate in a specific catchment, wherein they can identify new customers for selling the retail products of the bank.

KEY RESPONSIBILITIES:

Achieve the agreed individual sales target (asset, liabilities & cards) and ensure compliance with the bank’s policies and procedures
Identify sales prospects and conduct business development activities
Follow up on new leads and referrals to generate business and ensure retention of business
Collect and study customer documents to assess current credit worthiness of customer
Collect other KYC documents and related documents for processing application for banking products or services
Ensure consistently high levels of customer experience and deal with customer queries effectively, escalate complex problems, to maintain a high degree of customer satisfaction in line the with Bank’s service quality standards
Follow up aggressively with defaulting customers to ensure PAR & NPL rates are as per defined norms of the Bank

Employment Status

Job Location